Shipping & Delivery Queries

 

NEED TO CHANGE THE SHIPPING ADDRESS ON YOUR ORDER?

The recommended way to do this is to wait until you receive a confirmation email from DHL couriers where they offer an option to authorise delivery without signature, or for other delivery options. You should receive this within 2 business days of placing your order.

Alternatively, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Address changes by email must be sent within 2 hours of placing your order. If you miss this deadline then you will need to make the change via DHL once you receive your tracking/waybill number.

Always check your address on the the payment confirmation email you receive from Paypal (or the order confirmation email we send you) - if you don't need to change anything, please leave everything as is - it will save your order from unnecessary checks which can result in a delay in shipping your order.

Please Note! You will need to include ALL relevant details of your original order when requesting a change of address by email. The best way to do this is to forward the order confirmation email we sent you immediately after placing your order - it will have a header that reads like this - Order received - Matula Tea - Fast Track Delivery. It is important to make sure you forward your message to us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 


Attention: AOL, Hotmail, Yahoo, Gmail users! 

If you do not receive a reply after emailing us, this will be due to the limited functionality of your email account. Our policy is to answer every single email we receive within 24 hours during week days, and all enquires are addressed in this time.
The above email accounts are known to disallow receiving of messages that contain attachments, or links to webpages - and our replies will include these.

To avoid any problems, please try using another email account (other than the above listed ones). Also make sure that you whitelist us to ensure you to receive the mail you want!


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Proven

We only promote 100% natural products that have been clinically tested by renowned professionals, and which are proven to be highly effective and completely safe. We publish all clinical test results, so you can see the effectiveness of our products before you buy. 
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No Risk

We offer a Money Back Guarantee because we want you to have complete peace of mind when you decide to purchase the products we recommend. Our aim is to help you to regain your good health safely and effectively - with zero risk to your health, and zero risk to your finances.
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Support

Our Natural Health team is always available to answer any questions you may have about the symptoms and treatment of stomach ulcers and helicobacter pylori infections. We offer ongoing professional advice to ensure you regain your good health once again.
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